Frequently Asked Questions

Standard shipping typically takes 3-5 business days.

No, we unfortunately are unable to ship internationally at this time.

We begin processing orders as quickly as possible. If you need to request a cancellation or change, contact us immediately with your order number.

We cannot guarantee changes or cancellations after an order has been placed, particularly once it has entered production or shipped.

Contact us as soon as possible if your shipping address is incorrect. Include your order number and the complete corrected address.

Once an order has been processed or shipped, we may be unable to update its destination. Boba Bear is not responsible for orders delivered to an address entered incorrectly during checkout.

Processing times may vary depending on the item, order volume, and product availability. Any available processing or delivery estimates will be shown during checkout or in your order confirmation.

You will receive a shipping confirmation with tracking information once your order is on its way.

Once your order ships, tracking information will be sent to the email address used at checkout.

Tracking may take a short time to update after the carrier receives your package. If you have not received a shipping confirmation, please check your spam or promotions folder before contacting us.

All sales are final. However, exchanges or replacements may be offered in certain circumstances, such as receiving an incorrect or damaged item.

To request assistance, please submit our contact form and include your order number, a description of the issue, and clear photos showing your concern. Each request is reviewed individually, and submitting a request does not guarantee an exchange or replacement.