Unfortunately, we cannot fulfill international orders or accommodate any special international shipping requests. We are shipping only within the US at this time. We apologize for the inconvenience.

Once you have completed checkout, you will be unable to add new items your order. We can only cancel the item(s) or your entire order. If you would like to add an additional item, you may request for an order cancellation and restart the purchase process.

If you are encountering a payment processing issue at checkout, please try the following:

1. Clear your browser’s cache and turn off any extensions.

2. Ensure you are entering the correct billing for your debit/credit card. Our processor will not allow the payment to process if there’s an error with your billing address.

3. Try our other payment options: PayPal or Klarna.

4. If these steps are still resulting an error, kindly fill our contact form.

Yes. If your order has yet to be shipped, kindly fill out our support form by providing your order confirmation number along with the correct shipping address. We will email a confirmation once it has been updated.

We use a third-party system where we are able to update your shipping address. You will not be able to see updated addresses through your Boba Bear account or via email.

Email notifications with a tracking number are sent the moment your order has been fulfilled. Ensure to check your spam folder in case our emails have landed there.

If you have entered the wrong email address, please fill out our form with your correct email so we can update your personal information through our third-party shipping app. We are unable to edit your email through our store’s system due to privacy terms.

We are experiencing an incredibly high volume of orders. We have our products listed on several channels. With limited staffing and low inventory, we are working as diligently and quickly as possible.

Please allow 15-business days (which excludes national holidays and weekends) for your order to be processed. If your order has reached past the processing time, it most likely due to low stock and delays in shipment arrivals to our fulfillment center.

If you decide you no longer wish to wait or no longer wish to receive the item, you may submit a request. If your order has already been fulfilled and is in transit, then we will no longer be able to issue you a refund.

On orders with a label created but are seeing no updates with their delivery, we are having our manufacturer label the orders for us to expedite the process. USPS will then be able to pick up the orders from our fulfillment center and begin its transit to your destination.

If you have received a defected item, damaged item, wrong item, and/or missing item, please contact us with your order number. To expedite the process, please be ready to submit a photo for verification. You may find the contact form here.

Yes you may exchange your items, but they are not free.

When processing exchanges, the customer must cover the return shipping fee as well as the new shipping fee. If you would like to begin processing an exchange, please fill out the contact form. Instructions for payment will be shared when processing.

If your package was delivered and you are unable to locate your package, then you must contact USPS. We advise you to:

• Check with your neighbors surrounding your home in case USPS delivered your order to the wrong address.

• Check your mail if you received a slip instructing redelivery or pick-up at your local USPS.

We are not responsible for any delivery errors when the package is picked up by USPS and enters their facilities.

All sales are final.

Partial/full refunds can only be considered if there was an error made on our end (depending on the circumstance) or if the product is defective. We are not liable for any stolen packages or mishandling of delivery once the order has been fulfilled and picked up by USPS.