Frequently Asked Questions

ORDERS, PAYMENTS, SHIPPING

  • Unfortunately, we cannot fulfill international orders or accommodate any special international shipping requests. We are shipping only within the US at this time. We apologize for the inconvenience.

  • Once you have completed checkout, you will be unable to add new items your order. We can only cancel the item(s) or your entire order. If you would like to add an additional item, you may request for an order cancellation and restart the purchase process.

  • If you are encountering a payment processing issue at checkout, please try the following:

    1. Clear your browser’s cache and turn off any extensions.

    2. Ensure you are entering the correct billing for your debit/credit card. Our processor will not allow the payment to process if there’s an error with your billing address.

    3. Try our other payment options: PayPal or Klarna.

    4. If these steps are still resulting an error, kindly fill our contact form.

  • Yes. If your order has yet to be shipped, kindly fill out our support form by providing your order confirmation number along with the correct shipping address. We will email a confirmation once it has been updated.

  • We are experiencing an incredibly high volume of orders and working as diligently and quickly as possible. Please allow 15 business days for your order to be processed.

  • If you have received a defected item, damaged item, wrong item, and/or missing item, please contact us with your order number. To expedite the process, please be ready to submit a photo for verification. You may find the contact form here.

THE LAST DROP
IMMERSIVE EXPERIENCE

  • Direct all inquiries in regards to your OpenTable reservation by messaging us through OpenTable or the OpenTable app. We will respond as quickly as possible.

  • We are only accepting OpenTable reservations due to high volume. We want to ensure a great experience without long wait times for everyone.

  • Reservations are $10 per person and work as pre-paid tickets. The price of each ticket will be credited towards the total of your bill during your scheduled visit.

  • Yes! This event is open to all ages. We have a variety
of non-alcoholic beverages to choose from. View our menu.

    To order alcoholic beverages, proof of legal government ID or passport must be presented to your server upon ordering.

  • The Arcane: League of Legends | Immersive Experience will last until February 2025. It is here for a limited time, so be sure to book in advance.

  • Unfortunately, no. Due to limited supply, only customers with reservations can purchase Arcane drinks and merch. You may purchase these limited items (beverage not included) on our online store.

  • Shimmer Vials are included in the cost of the drink. To take home the mug, there is an additional cost of $25.


    We are also carrying exclusive Arcane figurines, plushes, and more (availability may vary).

  • Yes, the pop-up experience is so much more! Follow us here or subscribe to our emails. Be the first to know about exclusive event programming of what’s to come.

  • Absolutely – we would love that! We highly encourage it. Feel free to use our photo-ops and tag us @bobabearusa!

  • Our press and media night has passed, and we are unable to accommodate any influencers at this time. We are incredibly grateful for your interest. You may still book a reservation if you would like to visit.